New Delhi, March 19 The Central Information Commission (CIC) has raised concerns about delays in updating Aadhaar details and has asked the Unique Identification Authority of India to establish timelines and strengthen its grievance redressal system.
The observations were made while disposing of an appeal filed by a woman who sought to correct the date of birth on her Aadhaar card, alleging that her request had not been processed in a timely manner.
During the hearing, the appellant stated that despite submitting the required documents, her request remained pending for a long time, forcing her to approach the Delhi High Court by filing a writ petition.
The CIC noted that applicants frequently approach it with grievances related to correcting date of birth, gender, spelling errors in names, and other demographic details, often due to delays and lack of clarity in procedures.
Observing this trend, the Commission said that such matters "primarily relate to service delivery and grievance redressal and should ideally be resolved within the administrative framework of the concerned authority without requiring citizens to file RTI applications".
Emphasizing the need for systemic improvements, the CIC advised the Unique Identification Authority of India (UIDAI) to strengthen its mechanism for updating demographic details and ensure a transparent and user-friendly process.
It also asked the authority to establish "clear timelines for processing such requests" and ensure that applications are processed in a "time-bound manner in accordance with applicable rules and regulations".
The Commission further stressed the need to improve grievance handling so that citizens receive timely responses "without the need to invoke the provisions of the Right to Information Act".
It also called for enhancing public awareness regarding the procedures and documentation required for updating Aadhaar details.
During the hearing, UIDAI informed the Commission that the appellant's request had since been processed and her date of birth corrected, adding that the RTI application was more in the nature of a grievance rather than a request for information.
Taking note of the submissions, the CIC said that the reply furnished by the public authority was appropriate and disposed of the appeal, while underscoring that "continued improvement in its operational mechanisms will help strengthen public confidence and trust" in the Aadhaar system.