New Delhi, April 4 – As many as 40 public grievances were formally registered and taken up for redressal by different departments at the New Delhi Municipal Council's (NDMC) Suvidha Camp, organized on Saturday, an official said.
"The issues taken up at the camp, held at the New Delhi City Centre (NDCC) Convention Centre on Jai Singh Road, primarily related to Personnel, Civil Engineering, Horticulture, Public Health, Enforcement, Commercial, Taxation, and Estate matters," the official said in a statement.
In addition, many residents and service users visited the camp to seek guidance and information on a wide array of civic services offered by NDMC, the statement said.
A key highlight of the camp was the opportunity for direct, face-to-face interaction between citizens and departmental officials, fostering greater transparency, clarity, and efficiency in grievance resolution.
"Complaints were examined comprehensively across the table, enabling on-the-spot resolution wherever feasible. For cases requiring policy-level intervention, citizens were apprised of the process and given clear timelines, ensuring transparency and realistic expectations," the statement added.
"To ensure effective and accountable service delivery, over 100 officers and officials from more than 30 departments were deployed at the camp. Dedicated help desks operated under the close supervision of respective Heads of Departments, reflecting NDMC's commitment to responsive and responsible governance," it said.
The initiative of Suvidha Camp provided a comprehensive single-window platform for facilitation, dissemination of information, and prompt redressal of public grievances for residents and service users within the NDMC jurisdiction, an official said, reaffirming the civic agency's commitment to responsive, transparent, and citizen-centric governance.
He said the NDMC has also introduced the "Jan Suvidha Portal", a contactless and user-friendly digital platform available on its official website.
The portal empowers citizens to lodge complaints, track their status in real time, and provide feedback, thereby enhancing accessibility, efficiency, and transparency in grievance redressal.
"In addition, the NDMC continues to actively monitor and address complaints received through its social media platforms, including X, Facebook, and Instagram, ensuring prompt and round-the-clock responsiveness," he added.