New Delhi, April 1 As many as 1.9 crore digital life certificates were generated by pensioners in the last financial year, the Lok Sabha was informed on Wednesday.
All pensioners are required to submit a life certificate to continue receiving pension payments.
To address the difficulties faced by elderly, super senior, and differently-abled pensioners in submitting digital life certificates, nationwide digital life certificate (DLC) campaigns have been held from November 1 to 30 every year since 2022. These campaigns involved setting up camps at various locations in identified districts/cities/towns, Union Minister of State for Personnel Jitendra Singh said in a written reply to a question.
The government has launched a face authentication technique, which requires only a smartphone to generate DLCs, he said.
"A total of 1.90 crore DLCs were generated from 01-04-2025 to 24-03-2026, including 1.15 crore DLCs generated through the face authentication technique. More than 14.16 lakh DLCs were generated by super senior pensioners over 80 years of age," the minister said.
Singh said that all pension disbursing banks have been directed to generate regular reports of pensioners who have not submitted DLCs, and to ensure that DLCs are obtained to continue receiving pension payments.
The services of India Post Payments Bank, post offices, and gramin dak sevaks were also utilized to help senior citizens, especially those over 80 years of age, to submit their DLCs, he said.
Pensioners over 80 years can also submit their DLCs in October, the minister added, noting that mega camps are held in areas with a high concentration of pensioners.
During the DLC campaigns, provisions have also been made for doorstep service for elderly, sick, or incapacitated/Divyang pensioners, Singh said.
In a separate reply, he said that since the 2023-24 financial year, the Department of Pension and Pensioners’ Welfare has conducted eight pension adalats for pensioners of all ministries/departments of the central government, during which 3,594 pending grievances on the CPENGRAMS portal were taken up, and 2,713 cases were successfully resolved on-site through this effective initiative.
The Centralised Pension Grievances Redress and Monitoring System (CPENGRAMS) is an online portal for the registration, tracking, and redressal of pensioners' grievances.
"The remaining grievances have also been addressed or finalized through follow-up meetings and monitoring. These pension adalats are held in a hybrid mode, i.e., both physically and online, enabling pensioners to participate and submit their grievances for timely and effective redressal," Singh said.