Jaipur, March 24 – On Tuesday, Gayatri Rathore, the Principal Secretary of the Medical and Health Department, inspected the Rajasthan Sampark Helpline (181) control room at the Government Secretariat.
During her visit, she personally listened to the grievances raised by citizens and issued necessary instructions to concerned officials for their prompt resolution.
Emphasizing the importance of the health sector, she stated that health-related issues directly affect the lives of every citizen, and directed officials to ensure regular and effective monitoring of complaints registered on the Sampark Portal to prevent inconvenience to the public.
Rathore reviewed cases related to the Medical and Health Department, the Medical Education Department, and the Rajasthan State Health Assurance Agency.
Between March 23, 2025, and March 23, 2026, a total of 79,512 cases were registered under the Medical Department, of which 74,455 (93.64 percent) have been resolved.
The average resolution time was 18 days, and approximately 66 percent of complainants expressed satisfaction.
Similarly, out of 9,830 cases related to the Medical Education Department, 9,230 (93.90 percent) were resolved, with around 65 percent satisfaction reported.
In the Rajasthan State Health Assurance Agency, 14,417 out of 15,457 cases (93.27 percent) were resolved, with nearly 72 percent of complainants expressing satisfaction.
During her inspection, Rathore directly engaged with complainants and gathered feedback through real-time conversations.
In several cases, she issued on-the-spot instructions for immediate redressal.
She interacted with citizens from across the state, including Ummed Singh (Jaisalmer), Manish (Dausa), Tej Singh (Bharatpur), and others, to understand their issues and ensure timely resolution.
Under the directions of Chief Minister Bhajanlal Sharma, senior officials from all departments are visiting the Rajasthan Sampark Helpline control room on designated days to directly connect with citizens and ensure speedy grievance redressal.
Through the 181 helpline, citizens can conveniently register complaints from their homes and receive timely solutions.
Other officials were also present during the visit.