NHAI Enhances User Experience with Female Toll Booth Staff

NHAI Enhances User Experience with Female Toll Booth Staff.webp

Today, the government announced that over five thousand female employees have been deployed by the NHAI during daytime shifts to manage toll booths at over one thousand one hundred toll plazas across the National Highways and Expressway networks in the country. This deployment aims to promote women's empowerment and inclusivity in toll operations. The Ministry of Road Transport and Highways stated that this move also aims to significantly improve the National Highway user experience by creating an efficient, empathetic, and user-friendly environment for National Highway commuters. The Ministry also announced that as part of this initiative, NHAI will also provide specialized training for the deployed female staff, particularly those from rural areas. This training will focus on areas such as courteous behavior with National Highway users, handling emergencies, basic safety protocols, and maintaining efficient toll plaza operations. This structured capacity-building effort will help enhance service quality while ensuring a safe and professional working environment.
 
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capacity building emergency protocols employee empowerment employee training expressways female employees inclusivity national highways nhai (national highways authority of india) road transport and highways ministry rural areas safety protocols toll booths toll operations user experience
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