Bhopal, April 7 – In a pioneering initiative, the Regional Passport Office in Bhopal has launched an inclusive outreach program aimed at making passport services more accessible to applicants with disabilities.
The program introduces Braille-based materials and digital resources with sign language support, setting a new benchmark among Regional Passport Offices across the country.
As part of the program, the office has developed Braille booklets containing comprehensive information on passport services for visually impaired applicants.
These booklets detail key aspects of the application process, including categories such as "Emigration Check Required" and "Non-Emigration Check Required," types of applications under the Normal and Tatkal schemes, document requirements, and essential "do's and don'ts."
In addition, Braille signage plates have been installed within the office premises to assist visually impaired visitors in navigating the facility independently.
Further expanding its inclusivity efforts, the office has also introduced a series of informational videos in sign language designed for applicants with speech and hearing impairments.
These videos explain the complete passport application process, covering stages such as biometric enrolment at Counter A, document verification at Counter B, and the final granting of applications at Counter C.
The videos are embedded with QR codes, allowing users to directly access relevant online resources for more detailed guidance.
The initiative was formally inaugurated on Tuesday by the Joint Secretary (Passport Seva Programme) and Chief Passport Officer, in the presence of the Regional Passport Officer, Bhopal.
Officials stated that the move reflects a broader commitment to ensuring that public services are inclusive and accessible to all sections of society.
By leveraging both tactile and digital tools, the office aims to remove barriers faced by differently abled applicants and enhance their overall experience, according to a press note from the Regional Passport Officer, Bhopal.
It further stated that the initiative underscores the government’s focus on citizen-centric governance, with officials emphasising that no applicant should be left behind in accessing essential services like passports.