Mumbai, March 25 Logistics platform Porter announced on Wednesday that it has partnered with identity solutions provider Incognia to eliminate the abuse of multiple accounts by delivery partners, thereby reducing delays and ensuring more reliable fulfillment.
The practice of "multi-accounting" occurs when driver-partners clone the app on a single device to run multiple accounts simultaneously, logging into two or more accounts at once and accepting parallel orders from the same phone.
By eliminating this practice at the device level, the company ensures that customers experience fewer delays and more reliable fulfillment, while legitimate driver-partners benefit from fair access to orders and improved earning opportunities, it said.
The solution corrects abusive behavior without penalizing partners, while maintaining the integrity of support, login, and earnings flows, Porter said.
The company stated that the collaboration has helped it achieve a reduction in fraudulent overlapping orders, enabling the company to take decisive action against abusive behavior and safeguard the trust of both customers and genuine driver-partners.
"Through our partnership with Incognia, we are able to deploy advanced device intelligence to strengthen trust and safety across the ecosystem, improving customer experience, supporting fair participation, ensuring reliable earning opportunities for driver-partners, and reinforcing Porter as a trusted and dependable service," said Arghya Sarkar, Head of Data at Porter.
On Porter's app, this type of fraud had several business impacts, the company said, and added that abusive partners were systematically capturing a disproportionate share of available orders, locking out other drivers from earning opportunities they were entitled to.
Additionally, overlapping orders led to fulfillment inefficiencies such as delayed pickups, longer customer wait times, and unnecessary vehicle trips, contributing to excess fuel consumption and higher carbon emissions, contrary to Porter's sustainability commitments, it stated.
"India's logistics ecosystem is one of the most dynamic in the world. With Porter, we're proud to demonstrate how accurate device identity can drive measurable impact," said Andre Ferraz, CEO and Founder of Incognia. "This protects genuine drivers, enhances customer experiences, and supports a cleaner, more sustainable future for goods movement."
Since deploying Incognia's technology, Porter said it has significantly reduced multi-account-driven order duplication, eliminating thousands of wasteful parallel trips per day.
With an estimated 4,200 fewer fraudulent overlapping orders daily, this translates to a meaningful reduction in unnecessary vehicle activity, the company said.