New Delhi, February 24 Zendesk announced the establishment of an innovation hub in Pune on Tuesday, marking a significant milestone in the company's growth in India, as well as its global product development team.
The Zendesk Pune Innovation Hub is part of the company's strategy to tap into new sources of talent and enhance collaboration across global teams.
"Pune is now home to one of the company's global growth centers, with the team set to expand in scale and significance as part of worldwide operations," the company said in a release.
The Zendesk Pune Hub will play a key role in advancing the company's plans for AI-powered solutions, centered around the Zendesk Resolution Platform.
The Zendesk Resolution Platform has tools that integrate AI agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. The platform combines automation and human insight for seamless interactions.
"The Pune Hub operates as a holistic innovation site, housing a comprehensive suite of functions – including Product Management, UX Design, Engineering, and Service Reliability Engineers – that empower the hub to drive global roadmaps with independent, end-to-end accountability," according to the release.
Shashi Upadhyay, Zendesk's President of Product, Engineering, and AI, noted that India has evolved from a support hub into a strategic engine for innovation.
"By establishing this function, we are moving beyond execution to full ownership of global product roadmaps. And this facility is a cornerstone of our smart global footprint, providing the high-calibre collaboration space necessary to drive our global vision of AI-led service excellence worldwide," Upadhyay said.