New Delhi, February 15 The Delhi government is expected to conduct trials of its WhatsApp governance project next month, officials said on Sunday.
The project involves making various government services available online, including the issuance of important documents like birth and caste certificates, in a faceless manner through WhatsApp, they said.
"The project is in its final stages, and a trial run is likely to take place around next month. Also, some contractors have been selected through bidding to run the project," a senior government official said.
The initiative will use AI-enabled chatbots and WhatsApp dynamic flow to enable service requests, proactive notifications, and certificate delivery, ensuring a simple, user-friendly, and 24x7 digital governance interface, officials said.
The digital governance model will help people to avail a range of services without the need to visit the offices of the concerned departments, by offering real-time updates and efficient service delivery within a given time period, they said.
Nearly 50 services from different departments have been identified, for which one can apply through WhatsApp, they said.
The Information and Technology Department is working on the project.
To execute the WhatsApp services model, a dashboard will be developed for real-time monitoring and management of the departments' interactions with the applicants, officials said.
