Consumers Gain Tools to Manage Network Performance & Spam

Consumers Gain Tools to Manage Network Performance & Spam.webp


The Telecom Regulatory Authority of India (TRAI) today launched revamped versions of its TRAI DND and TRAI MySpeed mobile applications in New Delhi. These updates aim to empower consumers to control unwanted communications and accurately assess real-time network performance.

Speaking at the event, TRAI Chairman Anil Kumar Lahoti said that the upgraded TRAI DND and MySpeed apps have been rebuilt to align with modern technology. He added that they aim to offer simpler interfaces, multilingual support, faster complaint registration, and more transparent tracking of user issues. Mr. Lahoti noted that these simple yet powerful tools allow users to evaluate service providers, report spam effectively, and play a direct role in improving service quality. He also mentioned that a revamped MyCall app to capture call-quality feedback is expected to be launched in March 2026.

TRAI has also released its annual update on the enforcement of Unsolicited Commercial Communication (UCC) and consumer engagement under the Do Not Disturb (DND) ecosystem for the year 2025. It highlights a significant increase in regulatory action against spam telemarketing. TRAI highlighted that in 2025, over 17 lakh spam complaints were filed through the DND app, contributing to action against unregistered telemarketers.
 
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complaint registration consumer complaints consumer engagement do not disturb (dnd) mobile applications network performance regulatory action service quality spam telemarketing telecom regulatory authority of india trai dnd app trai myspeed app unsolicited commercial communication
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