Disparity in Ticket Prices Sparks Backlash Despite Similar Features in Buses
Mumbai, May 18 — The Maharashtra State Road Transport Corporation (MSRTC) is under fire from passengers and transport experts for charging significantly different fares on electric buses that offer the same features, services, and models, merely based on branding and colour schemes.MSRTC, which operates the largest state-run fleet in the country with nearly 15,000 buses, introduced electric buses under the brand names 'E-Shivneri' and 'E-Shivai'. Despite both being built on the same Olectra CX2 platform and equipped with similar amenities — including push-back seats, charging points, and reading lamps — the fare difference between them has sparked criticism.
While the blue E-Shivneri buses charge ₹21.25 per 6 km, the white-green E-Shivai buses cost only ₹15.15 for the same distance. The disparity was highlighted especially after a 14.95% fare hike was approved earlier this year by the Maharashtra State Transport Authority (STA).
Identical Buses, Unequal Fares
The E-Shivneri primarily services the Mumbai-Pune route, whereas E-Shivai buses operate on routes such as Thane-Alibag, Beed-Pune, and Nashik-Chhatrapati Sambhajinagar. In addition to the Olectra CX2 models, the MSRTC also runs E-Shivai buses manufactured by Greencell across multiple cities. Sources confirmed there is no discernible difference in safety or comfort features between these buses.Passengers have voiced frustration over what they see as arbitrary pricing.
Wider Concerns on Pricing Strategy
Criticism is not limited to electric buses. Passengers say similar inconsistencies exist in fare differences between ordinary and semi-luxury buses.Aditya Rane, a regular commuter, pointed out that today’s ordinary buses come equipped with facilities once reserved for premium classes, such as 2x2 seating and charging ports. However, semi-luxury services still charge 25% more.
Experts Call for Simplified Fare Structure
Transport expert A V Shenoy noted that MSRTC currently has 13 different types of services, leading to confusion and fare disparities. He suggested categorising services into four clear groups: AC and non-AC, each with premium and ordinary variants.Officials Respond
Responding to the controversy, Additional Transport Commissioner and STA Secretary Bharat Kalaskar said the fare approval is based on the type of service, not the brand. He assured a review in light of the complaints.Transport Minister Pratap Sarnaik, who also serves as MSRTC chairman, stated,
The issue has reignited discussions on fare rationalisation, passenger transparency, and the need for reforms in public transport pricing by the MSRTC.
