Chennai, February 12 Global enterprise software company, Ramco Systems Ltd, launched 'Chia' on Thursday, marking its entry into the Agentic AI product segment aimed at providing better customer experience.
Chia is a conversational AI agent platform, designed for enterprises to automate complex customer support interactions, reducing manual effort, response times, and operating costs, thereby enabling businesses to enhance customer experiences.
Commenting on the launch, Abinav Raja, Managing Director of the Chennai-based company, said, "Chia addresses a rapidly growing global market need for AI systems that are not just conversational, but truly agentic, capable of reasoning, acting, and delivering measurable outcomes."
In a statement here, he said, "As our first AI-native product, Chia marks a significant milestone in Ramco's transformation journey. It is the beginning of a broader roadmap, with many more AI-native innovations planned across our portfolio."
"Today's launch is aligned with our vision to transform our entire platform to be AI-native, embedding agentic intelligence into every product we build," he said.
Some of the key features of 'Chia - AI' include Natural Language Workflow Builder, Real-Time System Integrations, among others.
Key industries that can largely benefit from Chia are e-commerce, travel and hospitality, technology, and software-as-a-service, he added.