SEBI SCORES Report: Over 4,200 Investor Complaints Resolved in April; Pending Cases Rise Marginally

Investor Grievance Redressal Sees Steady Turnaround with Faster Resolution Times
Mumbai, May 17, 2025 — The Securities and Exchange Board of India (SEBI) has released its latest status report on the SEBI Complaint Redressal System (SCORES) as of April 30, 2025. The platform, aimed at ensuring effective resolution of investor complaints, recorded a high disposal rate alongside improved turnaround times.

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Key Highlights (April 2025):​

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Complaint Workflow under SCORES 2.0:​

• Complaints are directly forwarded to the concerned entity, which has 21 days to respond with an Action Taken Report (ATR).
• Investors unsatisfied with the ATR may request a first-level review within 15 days, which is then handled by a designated body.
• A second-level review, if needed, can be escalated to SEBI for final resolution.
• During these review windows, even resolved cases remain marked as pending, offering fair escalation opportunities.
• Complaints can also be resolved via the Online Dispute Resolution (ODR) mechanism, if opted for by the investor.

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Observations:​

• Despite a sharp inflow of over 4,300 new complaints in April, SEBI successfully resolved nearly an equal number, helping maintain a balanced pendency.
• The slight increase in pending complaints from 4,161 to 4,263 is primarily due to ongoing investor review windows, not delays from entities.
• Resolution timelines show improvement, reinforcing SEBI’s focus on efficiency and investor protection.

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Conclusion:​

SEBI's complaint redressal efforts through SCORES 2.0 demonstrate a robust, tiered mechanism that ensures quick and fair handling of investor grievances. With resolution times shortening and digital processes maturing, the regulator continues to strengthen trust and transparency in India’s capital markets.