banking regulations

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    Mandatory Agent Training and Call Recordings Proposed

    Mumbai, February 12 The Reserve Bank on Thursday released draft rules governing banks' engagement of loan recovery systems, mandating training for agents and also recordings of all calls.A bank must ensure that all phone calls made to a borrower by an agent are recorded, the RBI said...
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    Banks to Limit Incentives, Enhance Customer Consent Under RBI Proposal

    Mumbai, February 11 Banks should refrain from offering any incentives that could lead to the mis-selling of products or services, the Reserve Bank proposed on Wednesday.In its draft amendment directions for advertising, marketing, and sales of financial products and services by regulated...
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    Government Measures to Reduce Unclaimed Deposits and Support Cooperative Banks

    New Delhi, February 10 Approximately ₹72,454 crore in unclaimed deposits from banks, including foreign lenders, are held by the Depositor Education and Awareness (DEA) Fund maintained by the Reserve Bank of India (RBI) as of January 28, 2026, Parliament was informed on Tuesday.The balances in...
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