complaint resolution

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    Transfer Charges and Unregistered Projects: RERA Amendments Explained

    Lucknow, March 26 The Uttar Pradesh Real Estate Regulatory Authority has notified the 10th amendment to its General Regulations, 2019, introducing key provisions focused on consumers, including relief for buyers in unregistered projects and a cap on transfer-related charges, officials said on...
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    Adityanath Hears Grievances in Gorakhpur

    Gorakhpur (UP), March 26 Uttar Pradesh Chief Minister Yogi Adityanath on Thursday directed officials to take strict action against those involved in illegal land encroachment and warned that people harassing the poor would not be spared.The chief minister met around 200 people at a Janata...
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    Pradhan Mantri Fasal Bima Yojana: Claim Payments Now Faster and More Transparent

    The government has modified the Pradhan Mantri Fasal Bima Yojana to ensure transparency, accountability, and timely claim payments to farmers. Responding to supplementary questions in the Lok Sabha today, Union Agriculture and Farmer Welfare Minister Shivraj Singh Chouhan stated that previously...
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    Rajasthan Minister Reviews Gas Supply Complaints via Helpline

    Jaipur, March 16 – Rajasthan's Food and Civil Supplies Minister, Sumit Godara, visited the Rajasthan Sampark Helpline '181' at the Government Secretariat on Monday and spoke directly with complainants regarding issues related to the supply of domestic LPG cylinders.Acting on the directions of...
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    CAQM Reviews Enforcement Actions Against Delhi-NCR Pollution

    New Delhi, March 13 The Commission for Air Quality Management (CAQM) reviewed the enforcement actions taken by the government in Delhi-NCR and Punjab, in accordance with its directions aimed at reducing air pollution in the region.The commission's sub-committee held a meeting to examine the...
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    Jammu & Kashmir: 7,900 Public Grievances Received

    New Delhi, March 12 More than 7,900 public grievances were received regarding the government of Jammu and Kashmir in 2025, the Rajya Sabha was informed on Thursday.These grievances were received through the online Centralized Public Grievance Redress and Monitoring System (CPGRAMS) and...
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    CM Gupta Increases Access to Key Citizen Services

    New Delhi, March 11 The Delhi government has expanded the Common Service Centre network to over 7,000 across the city to bridge the digital divide, Chief Minister Rekha Gupta said on Wednesday.In an official statement, the chief minister said these centres are now providing 75 key e-district...
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    Expanding Access to Justice: NCW’s Women’s Grievance Initiative

    The National Commission for Women (NCW) has announced the organization of a nationwide "Mahila Jan Sunwai" (Women's Grievance Hearing) starting from March 8, 2026, as part of its flagship outreach program, "Rashtriya Mahila Aayog Aapke Dwaar" (National Women's Commission at Your Doorstep)...
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    Revised RBI Rules Expand Customer Protection in Digital Fraud

    Mumbai, March 6 The Reserve Bank of India on Friday issued draft amendment guidelines to strengthen the framework governing customer liability in digital transactions, as it seeks to widen protection for users and speed up the resolution of complaints related to fraudulent electronic banking...
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    Passenger Assistance Control Room Established Amidst Flight Disruptions

    The Ministry of Civil Aviation has stated that a total of 281 flights operated by Indian domestic carriers were cancelled yesterday, and it is closely monitoring the evolving situation in West Asia. In a social media post, the ministry announced that a dedicated Passenger Assistance Control Room...
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    Janata Darshan: Adityanath Directs Officials on Addressing Distress

    Gorakhpur (UP), March 5 Uttar Pradesh Chief Minister Yogi Adityanath on Thursday directed officials to resolve public grievances with urgency and sensitivity, warning that any laxity in this regard would be "unforgivable".The chief minister issued these instructions during a 'Janata Darshan'...
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    Addl Chief Secy Oversees Rajasthan Sampark Helpline, Focuses on Prompt Responses

    Jaipur, March 4 – Abhay Kumar, Additional Chief Secretary for Water Resources, the Indira Gandhi Canal, and the Irrigated Area Development Department, reviewed the functioning of the Rajasthan Sampark Helpline (181) at the Government Secretariat on Wednesday and directed officials to ensure the...
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    Covid-19 Flight Cancellations: Delhi Consumer Forum Rules in Favor of Passenger

    New Delhi, March 3 – The District Consumer Disputes Redressal Commission-II, South Delhi, has directed Malaysia Airlines to refund over ₹65,000 with interest and ordered MakeMyTrip (India) Pvt. Ltd. to pay compensation to a Delhi resident for deficiencies in service related to cancelled...
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    Consumer Complaint Results in Refunds and Penalties for Airlines and Booking Platform

    New Delhi, March 3 A Delhi consumer forum has directed Malaysia Airlines to refund Rs 65,802 along with interest to a city resident whose relatives' travel plans were disrupted following the cancellation of tickets during the Covid pandemic.The Delhi District Consumer Disputes Redressal...
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    Yogi Adityanath Directs Vigilance to Maintain Law and Order During Festivals

    Lucknow, February 28 Uttar Pradesh Chief Minister Yogi Adityanath has directed officials to take strict action against those trying to disrupt peace during upcoming festivals, including Holi, Ramazan, and Eid.Addressing a high-level review meeting late Saturday evening, the chief minister said...
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    New Platform Streamlines Government Scheme Complaints in Meghalaya

    Chief Minister Conrad K. Sangma informed the Assembly on Thursday that the state government has established a centralized grievance redressal platform called CM Connect to address the issues faced by beneficiaries of government schemes across Meghalaya.Responding to a question raised by NPP...
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    PIL Calls for Enhanced Safeguards Against UPI Scams

    New Delhi, February 19 – The Delhi High Court has agreed to examine a public interest litigation (PIL) seeking the framing of comprehensive guidelines to curb the growing menace of frauds perpetrated through the Unified Payments Interface (UPI).Issuing notice, a bench of Chief Justice D.K...
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    Gorakhpur: CM Urges Fair Investigations and Prompt Grievance Redressal

    Gorakhpur, February 14 – Uttar Pradesh Chief Minister Yogi Adityanath on Saturday directed officials to register an FIR against anyone found submitting false investigation reports in any case.He said that every matter must be resolved only after a fair and impartial investigation. He asserted...
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    Digital Initiatives Drive Citizen Service Closure Rates in Himachal Pradesh

    Shimla, February 13 The Mukhya Mantri Seva Sankalp Helpline (1100) has achieved favorable results, with the helpline achieving a closure rate of 71, which is the highest in the country, Gokul Butail, Principal Advisor to Himachal Pradesh Chief Minister Sukhvinder Singh Sukhu, said on Friday...
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    Local Grievance Redressal System Established in Himachal Pradesh

    Shimla, February 10 The Town and Country Planning department has issued new guidelines to ensure transparency and timely resolution of public grievances, a department spokesperson said here on Tuesday.The new system aims to create an effective mechanism for resolving complaints at the local...
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