customer service

New Delhi, April 7 State-owned Bank of Baroda (BoB) has launched its bob SAMVAD, an AI-powered multilingual conversational platform aimed at transforming customer interactions at its branches.The platform was launched by M Nagaraju, Secretary, Department of Financial Services (DFS).The...

New Delhi, April 1 Air India has revised its frequent flyer program, which has approximately 1 crore members, offering more flexibility and reduced point requirements for cabin upgrades.The loss-making airline, which is currently undergoing a significant transformation, is facing several...

Mumbai, March 30 LIC announced on Monday that its offices across zones and divisions will remain open during normal working hours on Tuesday.This move is for customer convenience, as per the advisory issued by the Insurance Regulatory and Development Authority of India (IRDAI), an official...

Mumbai, March 29 A consumer commission in Thane has asked Ola Electric Technologies to replace a defective electric scooter or provide a full refund following a series of technical failures, citing "gross deficiency" in customer service.The Bengaluru-based manufacturer was also found to be...

Washington, March 27 – The Federal Communications Commission has launched a sweeping proposal to bring call center jobs back to the United States, tighten customer service standards, and crack down on illegal robocalls linked to overseas operations.The move, approved by the Commission this...

Washington, March 27 The Federal Communications Commission has proposed measures to encourage businesses to bring back call centre jobs to the US, which are typically outsourced to companies in countries such as India, the Philippines, or South Africa.In a statement here, the Federal...

Washington, March 27 The Federal Communications Commission has proposed measures to encourage businesses to bring call centre jobs back to the US and require call takers to be proficient in American Standard English.In a statement here, the Federal Communications Commission (FCC) said that...

Mumbai, March 23 Quality Care India (QCIL), a healthcare platform, announced on Tuesday that it has signed an agreement with Intuitive to scale robotic-assisted surgery across its multi-brand hospital network, including CARE Hospitals, KIMSHEALTH, and Evercare Hospitals."With this...

Jaipur, March 11 – The Cyber Crime Branch of the Rajasthan Police has issued a detailed advisory urging citizens to remain calm and act swiftly in case of erroneous UPI transactions.The advisory comes amid rising instances of digital payment fraud and mistaken transfers in the era of Digital...

New Delhi, March 9 Approximately 72 crore Basic Savings Bank Deposit Accounts (BSBDAs), including those under the PM Jan Dhan scheme, are not subject to any penalties for failing to maintain a minimum balance, Finance Minister Nirmala Sitharaman said on Monday.In a written reply to a question...

New Delhi, March 6 Indian customers are increasingly expecting service that is quick, seamless, and context-aware, but frustrations continue to dominate their support interactions, according to a report by NYSE-listed tech firm ServiceNow.Rising customer expectations, fragmented service...

New Delhi, March 3 – The District Consumer Disputes Redressal Commission-II, South Delhi, has directed Malaysia Airlines to refund over ₹65,000 with interest and ordered MakeMyTrip (India) Pvt. Ltd. to pay compensation to a Delhi resident for deficiencies in service related to cancelled...

Chennai, February 25 Passengers of IndiGo travelling to Singapore faced a difficult situation at the airport here due to an unexplained delay in the departure of their flight, sources said.Some of the agitated passengers argued with the crew of the private aircraft. The incident that occurred...

Artificial Intelligence is playing a significant role in the banking sector by enhancing data analysis, predicting trends and fraud risks, and improving customer engagement. The recently concluded India AI Impact Expo 2026 in Delhi showcased how AI is rapidly transforming India’s banking...

Mumbai - The Indian Banks Association (IBA) released the ninth edition (EASE 9.0) and the EASE coffee table book for the 2026-27 financial year on Friday, February 20, 2026. The event was attended by Mr. M. Nagaraju, Secretary, Financial Services Department, Ministry of Finance, as the chief...