service level agreement

  1. I

    Delhi Act Revamp: Introducing a System-Driven Auto-Appeal Mechanism

    New Delhi, February 23 – Delhi Information Technology (IT) Minister Pankaj Kumar Singh discussed with experts on Monday the potential for introducing and strengthening a system-driven Auto-Appeal Mechanism under the Delhi (Right of Citizens to Time-Bound Delivery of Services) Act, 2011, an...
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