New Delhi, March 11 The Delhi government has expanded the Common Service Centre network to over 7,000 across the city to bridge the digital divide, Chief Minister Rekha Gupta said on Wednesday.
In an official statement, the chief minister said these centres are now providing 75 key e-district services, including the issuance of certificates for caste, birth, death, and income, among others.
To prevent exploitation of citizens by intermediaries and private cyber cafes, a nominal fee of Rs 30 has been fixed for these services.
Earlier in the day, Gupta held a 'Jan Sunwai' (public hearing) at her official residence to address public grievances. During the hearing, the chief minister directed officials to ensure prompt solutions to the issues raised by residents.
"Listening to citizens and effectively addressing their problems is the true measure of good governance," the chief minister emphasised.
She said the 'CM Jan Sunwai Portal' and its associated mobile app serve as a unified platform where complaints related to the Municipal Corporation of Delhi (MCD), the Delhi Development Authority (DDA), the Delhi Police, and all departments of the Delhi government can be registered in one place.
The portal allows citizens to track the progress of their complaints. In cases where a resident is not satisfied with the resolution, the system automatically escalates the matter to higher authorities.
Apart from the online system, Gupta noted that citizens can register their grievances through the call centre helpline (1902) or by visiting the Chief Minister's Office (CMO) in person.