New Delhi, February 17 The government stated on Tuesday that the National Consumer Helpline (NCH) has facilitated refunds amounting to ₹52 crore across 31 sectors by addressing 79,521 consumer grievances until January.
The refunds were secured at the pre-litigation stage, enabling consumers to obtain timely relief without approaching Consumer Commissions, according to an official statement.
The NCH, the flagship initiative of the Consumer Affairs Ministry, plays a crucial role in providing effective, accessible, and time-bound grievance redressal under the Consumer Protection Act, 2019.
It operates through a convergence model where grievances are digitally forwarded to companies for resolution within defined timelines, with continuous monitoring and consumer feedback tracking.
The e-commerce sector recorded the highest number of grievances, with 47,743 complaints, resulting in refunds exceeding ₹36 crore. The travel and tourism sector followed, with refunds of more than ₹4 crore facilitated through the Helpline.
Refund grievances in the e-commerce sector were reported from across the country, spanning metropolitan cities, as well as remote regions, highlighting the extensive reach and accessibility of the NCH as a pan-India consumer grievance platform, the statement added.
