New Delhi, March 12 More than 7,900 public grievances were received regarding the government of Jammu and Kashmir in 2025, the Rajya Sabha was informed on Thursday.
These grievances were received through the online Centralized Public Grievance Redress and Monitoring System (CPGRAMS) and forwarded to the Jammu and Kashmir government.
Of the total of 7,936 grievances received during the last year (excluding the 7,340 that were already pending), 5,598 were still pending and 9,678 were closed, Union Minister of State for Personnel Jitendra Singh said in a written reply.
He stated that 8,459 and 6,991 such grievances were received in 2024 and 2023, respectively.
The government introduced a 10-step reform for CPGRAMS in April 2022 to ensure timely, effective, and accessible grievance redressal for citizens, Singh said.
Furthermore, the government issued comprehensive guidelines for effective redressal of public grievances in August 2024, reducing the grievance redressal timelines from 30 days to 21 days.
These guidelines mandate the integration of public grievance platforms, the establishment of dedicated grievance cells within ministries and departments, the appointment of experienced and competent nodal and appellate officers, emphasis on root cause analysis and action on citizen feedback, and the strengthening of grievance escalation mechanisms, he said.
A dedicated review meeting module has been operationalized in CPGRAMS to facilitate senior-level reviews of public grievances, thereby enhancing the efficiency and quality of the redressal process, the minister said.
