Chief Minister Conrad K. Sangma informed the Assembly on Thursday that the state government has established a centralized grievance redressal platform called CM Connect to address the issues faced by beneficiaries of government schemes across Meghalaya.
Responding to a question raised by NPP MLA from East Shillong, Ampareen Lyngdoh during the Question Hour, the Chief Minister stated that citizens can dial 1971 to access information on government schemes or register complaints regarding delays or problems in processing applications.
He explained that once a complaint is registered through the CM Connect system, it is automatically forwarded to a designated nodal officer—usually at the Joint Secretary or Under Secretary level—in the concerned department. Each department has a dedicated officer responsible for monitoring and resolving grievances.
The Chief Minister further stated that all complaints are tracked through a digital dashboard that is directly monitored by his office. If a complaint is not addressed within a specified time frame—generally between 10 to 15 days—the system generates a "red flag," prompting follow-up action at higher administrative levels.
According to Sangma, the platform also allows officials to contact applicants directly if additional details are required, ensuring faster resolution of issues related to scheme implementation.
Earlier, East Shillong had sought clarification on whether an effective grievance redressal mechanism exists, noting that several beneficiaries have reported problems such as banking delays and non-receipt of subsidies under various government schemes.
Responding to the concern, the Chief Minister reiterated that CM Connect serves as a single-window redressal system and urged citizens to utilize the 1971 helpline to resolve grievances related to government services and schemes.
