Shimla, February 13 The Mukhya Mantri Seva Sankalp Helpline (1100) has achieved favorable results, with the helpline achieving a closure rate of 71, which is the highest in the country, Gokul Butail, Principal Advisor to Himachal Pradesh Chief Minister Sukhvinder Singh Sukhu, said on Friday.
Addressing media persons during a press conference here, Butail said, "The State's Department of Digital Technologies & Governance (DDT&G) has launched a series of flagship e-governance and digital initiatives aimed at bringing transparency, efficiency, and citizen-centricity to public service delivery across the state."
He said that the helpline is functional from 7:00 am to 10:00 pm every day.
"About 83 per cent of the total complaints received on the helpline are from 10 departments, primarily the Jal Shakti Vibhag, Himachal Pradesh State Electricity Board Limited (HPSEBL), Public Works Department (PWD), Rural Development & Panchayati Raj Department, revenue, health, police, agriculture, HRTC, and urban development. The maximum complaints relate to the irregular and non-supply of water (1,95,893), followed by electricity (65,784)," said Butail.