The Ministry of Civil Aviation has issued directives through the Directorate General of Civil Aviation to enhance passenger convenience, transparency, and uniformity of practices across airlines. These directives include allocating a minimum of 60 percent of seats on any flight free of charge to ensure fair access. They also directed that passengers traveling on the same PNR (Passenger Reservation Number) must be seated together, preferably in adjacent seats.
The Ministry stated that the carriage of sports equipment and musical instruments should be facilitated in a transparent and passenger-friendly manner. They also added that airlines should establish clear and transparent policies for the carriage of pets.
Meanwhile, the government has also directed strict adherence to the passenger rights framework, particularly in cases of delays, cancellations, and denied boarding. The Ministry has also called for the prominent display of passenger rights across airline websites, mobile applications, booking platforms, and airport counters. Furthermore, they directed airlines to ensure clear communication of passenger entitlements in regional languages for wider accessibility and awareness.